Body Language & Voice Dynamics by Lorraine Naughton
About the masterclass
Duration: 63 mins
Your communication begins long before you speak. Every gesture, facial expression, posture and tone of voice influences how others perceive you, trust you and respond to you. Whether you're welcoming a client, conducting a consultation, presenting ideas, or working as part of a team, mastering your body language and voice can transform the way you communicate and the results you achieve.
Our Body Language & Voice Dynamics course is a practical, engaging programme designed to help you project confidence, build instant rapport and communicate with impact. You'll learn how to read non-verbal cues, control your own body language and voice; and develop the presence of a true professional. Perfect for salon professionals, educators, managers and anyone who wants to elevate their communication skills, this course will give you techniques you can use immediately to create stronger connections, inspire trust and leave a lasting impression.
What you will learn:
Project Confidence: Develop confident posture, presence, breathing techniques and body language that create positive first impressions.
Read People with Ease: Learn to recognise and interpret body language signals to better understand clients, colleagues and customers.
Master Consultations: Use non-verbal communication to build trust, put clients at ease and create exceptional consultation experiences.
Speak with Authority: Discover voice dynamics including tone, pace, inflection and pauses to communicate with confidence and credibility.
Manage Nerves & Build Presence: Eliminate confidence leaks, overcome nervous habits and develop the calm, professional presence that inspires trust.
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About Lorraine Naughton
Lorraine is an entrepreneur, educator, speaker and passionate advocate for the hair industry, dedicated to helping salons, educators and professionals unlock the power of exceptional communication, unforgettable client experiences and the business potential of colour.
Over 24 years ago, Lorraine founded OB-1 Hair, a multi-award-winning L'Oréal Colour Destination Salon. Drawing on her background in business, manufacturing and e-commerce, she built a salon renowned for its colour expertise, innovation and outstanding client experience.
Driven by the belief that technical excellence alone isn't enough, Lorraine created Inside Outside, an education platform that develops the communication and people skills that set professionals apart. Through courses in Body Language, Voice Dynamics, Communicating with Impact and Client Consultations, she helps salon professionals, lecturers and business owners build confidence, strengthen client relationships and create memorable experiences that inspire loyalty and long-term success.
With over 30 years of business experience and as a Certified Elite Performance Coach, Lorraine combines commercial expertise with a deep understanding of human behaviour. She is passionate about helping businesses navigate an ever-changing industry, develop high-performing teams and create sustainable growth through exceptional leadership, communication and customer experience.
At the heart of everything Lorraine does is one simple belief: when people feel confident, valued and understood, they thrive. Whether mentoring salon owners, educating future professionals or speaking on stage, her mission is to empower others to communicate with confidence, lead with purpose and create experiences that truly make a difference.
For more information on courses with Lorraine visit the Inside Outside website or send Lorraine an email.
FAQ’s
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